Privacy Policy

Privacy at a glance

GenZ Travel Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, make a booking, make a payment or communicate with us before, during or after your holiday.

We do not sell your personal information. We only share information where necessary to provide your travel arrangements, process payments, operate our business, comply with legal requirements or where you have given permission.

This Privacy Policy should be read alongside our Terms & Conditions.

1. Who We Are

GenZ Travel Ltd (trading as GenZ Travel) is a company registered in London, United Kingdom.

Company Number: 17077825
Registered Office: Office 17790, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom
Email: info@genztravel.co.uk
Telephone: 0208 098 2819
Website: https://genztravel.co.uk/

For the purposes of applicable UK data protection law, GenZ Travel Ltd is responsible for deciding how and why your personal information is processed where we act as the data controller.

Our current Privacy Policy covers information collected through our website, enquiry forms, telephone calls, email, WhatsApp, social media, payment and booking processes and customer-support communications.

2. What Information We Collect

Enquiries and quotations: name, email, telephone number, departure airport, destination, travel dates, traveller numbers/ages, budget, accommodation and room preferences, travel requirements and messages.

Bookings: full names, dates of birth, passport/travel-document details, nationality, address and contact details, emergency contact details, visa or travel-authorisation information, travel preferences, booking references, itinerary information and travel insurance information where provided.

Payments: payments may be handled by banks, card processors or other payment providers. We do not intentionally store your full payment-card number or security code on our own systems. We may retain payment records such as amount paid, payment date, transaction reference, payment status and limited card information supplied by the provider.

Communications: emails, WhatsApp messages, social-media messages, website enquiries, customer-service correspondence, complaint/amendment records and call recordings where our telephone system records calls.

3. Website and Technical Information

When you use our website, we may automatically collect IP address, browser/device information, operating system, pages visited, links clicked, referring website, visit date/time, security/error information and cookie, analytics and advertising information where applicable.

We use this information to operate, secure and improve our website and services.

4. Where We Get Your Information

Most information comes directly from you when you contact us, request a quote, make a booking or make a payment.

We may also receive information from the lead traveller or another person booking on your behalf; airlines and other transport providers; hotels; transfer companies and tour operators; booking platforms and reservation systems; payment/banking providers; website, analytics and advertising providers; and social-media platforms.

If another person provides your information to us, they should ensure that you are aware of this Privacy Policy.

5. How We Use Your Information

We use your information where necessary to respond to enquiries; prepare quotations; arrange and manage bookings; issue invoices and travel documents; process deposits, instalments and payments; arrange flights, hotels, transfers and other services; communicate booking information; handle amendments, cancellations and complaints; provide customer support; meet passport, immigration and travel requirements; prevent fraud; maintain accounting, tax and business records; improve our services; send lawful marketing; and comply with legal and regulatory requirements.

We will only use your personal information for purposes that are lawful and appropriate.

6. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on contract; steps before entering into a contract; legal obligation; legitimate interests; or consent.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Passport and Travel Information

International travel may require us and our suppliers to use passport, identity and travel-document information to make bookings, provide passenger information, meet immigration/border requirements, complete destination registration, assist with visa or travel-authorisation applications and arrange other travel services.

Please use the secure method provided by us when sending passport or other sensitive documents.

Airlines, hotels, government authorities and other suppliers may process this information under their own privacy policies and legal obligations.

8. Health, Accessibility and Special Requests

Some travel requests may involve sensitive information such as medical requirements, mobility/accessibility needs, dietary requirements that reveal health or religious information, or medical equipment requirements.

We only request and use this information where relevant to the service or assistance requested. Where explicit consent is required, we will seek it where appropriate.

We may share relevant information with the supplier that needs it to provide the requested service.

9. Information About Other Travellers and Children

If you make a booking for another person, you should ensure that you are authorised to provide their information and that they are aware of this Privacy Policy.

Children’s information may be processed where included in a family or group booking and required to arrange travel or meet legal requirements.

We do not knowingly use children’s information for direct marketing aimed at young children.

10. Who We Share Your Information With

We do not sell your personal information.

Where necessary, we may share relevant information with airlines/transport providers; hotels; transfer companies; tour operators and excursion providers; destination-management companies; booking platforms and reservation systems; payment processors and banks; fraud-prevention providers; travel insurance providers where applicable; immigration/border and other authorities where required; website, hosting, CRM, email and technology providers; and professional advisers.

Only information reasonably required for the relevant purpose will be shared. Some suppliers may act as independent data controllers and may have their own privacy policies.

11. International Transfers

Because travel is international, your information may sometimes be transferred outside the UK to airlines, hotels, destination partners, transfer companies or government authorities.

Where UK data-protection law requires safeguards, we will use an appropriate lawful mechanism or applicable transfer exception.

The receiving country or supplier may also process information under its own local laws and privacy requirements.

12. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary, including for legal, accounting, tax, complaint and dispute requirements.

Typical periods: enquiries that do not become bookings up to 24 months after meaningful contact; booking, invoice and payment records generally up to 6 years after the end of the trip; passport and identity information normally within 12 months after travel; health/special-category information normally within 6 months after travel; complaint/legal-claim records generally up to 6 years after closure; call recordings normally up to 6 months unless required for a complaint or legal matter.

We may retain information longer where required for legal, tax, fraud, chargeback or dispute purposes. When no longer required, we will securely delete or anonymise it.

13. Marketing Communications

We may send travel offers, destination information, promotions and other marketing where we have a lawful basis, including by email, SMS, WhatsApp or other electronic communications.

Where consent is required, we will obtain it. Where permitted by law, we may use applicable soft opt-in rules for existing customers or people who have engaged with us.

You can unsubscribe at any time by emailing info@genztravel.co.uk. Marketing preferences do not affect important service communications about an enquiry or booking.

14. Cookies

Our website may use cookies, pixels and similar technologies for website operation, security, functionality, analytics and advertising.

Strictly necessary cookies may be used where required for the website to function. Where consent is required for non-essential technologies, we will provide appropriate controls.

You can also manage or delete cookies through your browser settings.

15. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and unauthorised disclosure.

Measures may include restricted staff access, authentication controls, secure storage, access permissions, backups and security monitoring.

No website, email service or internet transmission can be guaranteed completely secure.

If we become aware of a personal-data breach, we will investigate it and take action required by applicable law.

16. Automated Decision-Making

GenZ Travel does not currently use solely automated decision-making to approve or reject holiday bookings or make decisions that have a legal or similarly significant effect on you.

Payment providers and fraud-prevention services may use automated systems to assess payment security or fraud risk. Where applicable law provides safeguards regarding significant automated decisions, those rights will apply.

17. Your Data Protection Rights

Depending on the circumstances, you may have the right to access your personal information; correct inaccurate information; request deletion where legally applicable; restrict processing; object to certain processing; request data portability where applicable; withdraw consent where processing is based on consent; and object to direct marketing at any time.

These rights are subject to legal conditions and exemptions.

18. How to Exercise Your Rights

To make a data-protection request, contact info@genztravel.co.uk or write to GenZ Travel Ltd, Office 17790, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom.

Please provide enough information to identify you and locate the relevant records. We may ask for reasonable proof of identity where necessary.

We will respond within the timeframe required by applicable law.

19. Data Protection Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate.

Email: info@genztravel.co.uk | Telephone: 0208 098 2819

You also have the right to complain directly to the Information Commissioner’s Office (ICO): https://ico.org.uk/

You do not have to contact GenZ Travel before making a complaint to the ICO.

20. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, including airlines, hotels, payment providers, insurers and social-media platforms.

Those organisations may process personal information under their own privacy policies. We recommend reviewing the relevant privacy policy before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, suppliers or legal requirements change.

The latest version will be published on our website with the relevant “Last updated” date.

If we make a significant change to how we use personal information, we will take reasonable steps to bring it to your attention where appropriate.

22. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

GENZ TRAVEL LTD
Company Number: 17077825
Office 17790, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom
Email: info@genztravel.co.uk
Telephone: 0208 098 2819
Website: https://genztravel.co.uk/