GenZ Travel FAQs
Find quick answers about booking, payments, travel protection, cancellations, flights, hotels and holiday packages.
Booking & Confirmation
Questions about how to book, confirmation documents, deposits, family bookings and custom holidays.
How do I book a holiday with GenZ Travel?
You can book your holiday by speaking with our travel team through our website enquiry form, phone, WhatsApp or email. Tell us your destination, travel dates, number of passengers, preferred airport and budget, and we will prepare a suitable holiday quote for you.
What information do I need to provide before booking?
We usually need passenger names as shown on passports, dates of birth, travel dates, departure airport, destination, hotel preference, room type and any special requests. Before confirming, please check that all passenger details are correct.
Will I receive a booking confirmation?
Yes. Once your booking is confirmed and the required payment has been received, we will send you a booking confirmation or invoice with the main holiday details. Please review it carefully and let us know straight away if anything needs correction.
Can I book for family or friends?
Yes. You can book for family members, friends or a group, as long as you provide the correct passenger details and have permission to make the booking on their behalf.
Can I customise my itinerary?
Yes. GenZ Travel specialises in tailor-made holidays, so we can help customise flights, hotels, destinations, transfers, room types and trip length based on your budget and preferences.
Payments, Deposits & Instalments
Questions about holiday deposits, instalment plans, balance dates, invoices and safe payments.
How much deposit do I need to secure a holiday?
To secure your holiday, British travellers only need to pay a deposit of £98 per person.
Once the deposit is paid, your holiday booking can be held and confirmed.
Can I pay in monthly instalments?
Yes. In many cases, you can pay your balance in instalments before the final due date. This makes it easier to spread the cost of your holiday instead of paying everything at once.
What payment methods do you accept?
We may accept payment by bank transfer, card payment or secure payment link, depending on the booking type. Your consultant will guide you with the available payment options before you confirm.
Is my payment secure?
We aim to provide safe and clear payment options. Always use the official payment details provided by GenZ Travel and avoid sending money to any unverified account or third party.
Will I receive an invoice after payment?
Yes. After your payment is received, we will provide an invoice or confirmation showing your booking details and payment information. Please keep this for your records.
Travel Protection & Trust
Questions about company trust, financial protection, ATOL certificates and travel insurance.
Is GenZ Travel a registered UK company?
Yes. GenZ Travel Ltd is a UK-registered company. We display our company number, office address and official contact details to help customers book with confidence.
Is my holiday financially protected?
Financial protection depends on the type of holiday you book and the supplier used. For flight-inclusive package holidays, protection may be provided through licensed travel suppliers. Your consultant will confirm the applicable protection before you book.
What does ATOL protection mean?
ATOL is a UK financial protection scheme for many flight-inclusive package holidays. It helps protect customers if the ATOL holder stops trading before or during the trip.
Do I receive an ATOL certificate?
If your holiday is ATOL-protected, you should receive an ATOL Certificate that explains who protects your booking and what parts of your trip are covered. Please check your documents carefully after booking.
Is ATOL the same as travel insurance?
No. ATOL protection is not the same as travel insurance. ATOL is financial protection for eligible travel bookings, while travel insurance can cover things like medical emergencies, cancellation, baggage issues and travel disruption.
Cancellations, Amendments & Refunds
Questions about cancelling holidays, changing dates, passenger names, airline changes and refund timelines.
Can I cancel my holiday after booking?
Yes, but cancellation charges may apply. The amount depends on the airline, hotel, supplier and how close you are to your travel date. Please contact us as soon as possible if you need to cancel.
Are deposits refundable?
Deposits are non-refundable because they are used to secure flights, hotels or supplier reservations. However, this can vary by package, so your consultant will explain the deposit terms before you book.
Can I change my travel dates?
No, date changes are not always guaranteed. They may be possible depending on airline, hotel and supplier rules, and extra charges, fare differences or amendment fees may apply.
Can I change passenger names?
No, name changes are not always allowed. They depend on airline and supplier rules, and fees may apply, so always provide correct passport names.
How long do refunds take?
Refund times vary depending on the airline, hotel or supplier. Some refunds are processed quickly, while others can take longer. We will keep you updated once the supplier confirms the refund status.
Flights, Tickets & Documents
Questions about flight tickets, e-tickets, seats, baggage, upgrades and UK departure airports.
When will I receive my flight tickets?
Flight tickets are usually issued after the required payments are completed and according to airline or supplier timelines. We will confirm when your tickets and travel documents are ready.
Will I get e-tickets by email?
Yes. In most cases, tickets and travel documents are sent by email. Please check your inbox and spam folder, and make sure your email address is correct at the time of booking.
Can I choose my seats?
Seat selection depends on the airline and may include extra charges or only open closer to departure. If available, you can choose your seat; if not, the airline will allocate seats for you.
Is baggage included?
Baggage depends on the airline, fare type and destination. Short-haul carry-on is usually around 7kg–15kg, while long-haul checked luggage is typically around 23kg. Your exact baggage allowance will be confirmed before booking and shown on your travel documents where applicable.
Can I upgrade my flights?
Yes, flight upgrades may be possible depending on availability and airline rules. You can ask us for economy, premium economy, business class or other upgrade options.
Can I fly from Manchester, Birmingham, Heathrow, Gatwick or other UK airports?
Yes. We can search holidays from major UK airports including Manchester, Birmingham, Heathrow, Gatwick and others, depending on route availability and your chosen destination.
Hotels, Transfers & Packages
Questions about airport transfers, hotel confirmation, room upgrades, meal plans, all-inclusive packages and excursions.
Are airport transfers included?
Transfers depend on the package. Some holidays include airport transfers, while others may offer them as an optional extra. We will confirm this before you book.
Are hotels confirmed before I travel?
Yes. Once your hotel is confirmed by the supplier, the details will be included in your booking confirmation or travel documents.
Can I request room upgrades?
Yes. You can request upgrades such as sea view, pool view, family room, suite, water villa or private pool villa, depending on the destination and hotel availability.
Are meals included?
Meal plans vary by package. Options may include room only, bed and breakfast, half board, full board or all-inclusive. Your selected meal plan will be clearly mentioned before booking.
What does all-inclusive mean?
All-inclusive usually means selected meals, drinks and some hotel services are included. However, inclusions vary by hotel, so always check what is covered before booking.
Can I add excursions or special extras?
Yes. Excursions, tours, activities, honeymoon extras, birthday arrangements, room decoration, cakes, romantic dinners or other special requests can often be added or requested, depending on destination, season, supplier and hotel approval.
Discover Our Travel Guideline
Our travel tips are a set of suggestions and advice that are intended to help individuals make the most of their travel experience.
Staying Organized
Having a plan for your trip, including a detailed itinerary, can help you make the most of your time and budget.
Packing Light
This can help you avoid having to pay for extra baggage fees and makes it easier to move around with your luggage.
Staying Healthy
This can include taking care of your physical and mental health while traveling, such as staying hydrated, getting enough sleep, and staying active.
Researching
Researching the place you are visiting, the culture, language, and currency, this can help you to have a better experience.
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